Refund Policy

Try before you pay

Every Bizly account starts free with 3 AI generations so you can judge the quality before paying anything.

When we refund

• You were charged twice for the same order.
• Your payment succeeded but your plan was never activated and we cannot fix it.
• The service was unavailable for an extended period during your paid month.

When we do not refund

• You have already used a significant part of your AI generation allowance.
• You are unhappy with a specific piece of AI output — regenerate it or contact support.
• Requests made more than 14 days after payment.

How to request a refund

Email support@bizly.co.ke with your payment reference (it starts with BIZLY-) within 14 days of payment. We respond within 3 business days and approved refunds are sent back to the paying M-Pesa number within 7 business days.